Privacy Policy
Your privacy matters to us. This policy explains how felzunolab collects, uses, and protects your personal information when you use our financial services platform.
Information We Collect
At felzunolab, we collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. This comprehensive approach helps us deliver personalized financial education and services tailored to your needs.
Personal Information: Name, email address, phone number, postal address, and other contact details you provide when creating an account or contacting us.
Financial Information: Information about your financial goals, investment preferences, and educational progress within our platform.
Usage Data: Information about how you interact with our website, including pages viewed, time spent on pages, and navigation patterns.
Technical Information: IP address, browser type, device information, and other technical data collected automatically.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Your data helps us create educational content that's relevant to your financial learning journey and ensures our platform operates effectively.
We never sell your personal information to third parties for marketing purposes. Your financial education journey with felzunolab remains private and secure.
Service Delivery: To provide our financial education programs, respond to your inquiries, and deliver the content you've requested.
Communication: To send you important updates about our services, educational content, and respond to your support requests.
Platform Improvement: To analyze how our services are used and make improvements based on user feedback and behavior patterns.
Legal Compliance: To comply with applicable laws, regulations, and legal processes in Australia and other jurisdictions where we operate.
Information Sharing and Disclosure
We maintain strict controls over how your information is shared. We only share your personal information in specific circumstances outlined below, and we always prioritize your privacy and security.
Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support.
Legal Requirements: We may disclose information when required by law, court order, or government request, or to protect the rights and safety of our users and company.
Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, subject to equivalent privacy protections.
Consent: We may share information with your explicit consent for specific purposes not covered by this policy.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and administrative safeguards.
We use industry-standard encryption protocols to protect data in transit and at rest. Our security measures are regularly reviewed and updated to address emerging threats.
Our security measures include encrypted data transmission, secure server infrastructure, regular security audits, and limited access controls. We also provide guidance on how you can protect your own account through strong passwords and secure browsing practices.
Your Rights and Choices
You have several rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them. Understanding your rights helps you maintain control over your personal data.
Access and Correction: You can request access to your personal information and ask us to correct any inaccuracies in your data.
Data Portability: You can request a copy of your personal information in a commonly used format for transfer to another service provider.
Deletion: You can request deletion of your personal information, subject to certain legal and operational limitations.
Communication Preferences: You can opt out of non-essential communications while still receiving important service-related messages.
Data Retention and Storage
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Our retention periods vary based on the type of information and how it's used.
Account information is typically retained for as long as your account remains active, plus a reasonable period afterward for legal and operational purposes. Usage data may be retained for shorter periods and is often aggregated and anonymized for analytical purposes.
International Data Transfers
As our services operate internationally, your information may be transferred to and processed in countries other than Australia. We ensure that such transfers comply with applicable privacy laws and include appropriate safeguards to protect your information.
When we transfer data internationally, we use standard contractual clauses and other legal mechanisms to ensure your information receives equivalent protection regardless of location.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These technologies help us understand how you use our services and allow us to provide personalized content and functionality.
You can control cookie settings through your browser preferences, though disabling certain cookies may limit some functionality of our platform. We provide clear information about the types of cookies we use and their purposes.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through our platform or by email. We encourage you to review this policy regularly to stay informed about how we protect your information.
The most current version of this policy will always be available on our website with the effective date clearly indicated. Your continued use of our services after policy changes indicates your acceptance of the updated terms.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, please contact us:
felzunolab Privacy Team
15/507 Kiewa St, Albury NSW 2640, Australia
Phone: +61 3 9925 2000
Email: info@felzunolab.com
Last updated: March 15, 2025